Tag Archives: ADM Support

ADM Support System How-To and Refresher

Posted on October 21, 2015 by ajkurth

The following video contains instructions for accessing the ADM Support technology support system, submitting a ticket, accessing ticket status/history, and submitting updates.  I hope that this will be a useful guide and refresher for staff members who need to submit … Continue reading →

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Summer Work Requests and Maintenance Plans

Posted on April 18, 2014 by ajkurth

The technology department calendar is filling up quickly!  As we approach the end of the year, I’d like to request that any summer work requests – reorienting projectors in rooms, network cabling, hardware or software installation – be submitted via … Continue reading →

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In-Building Technology Work Days

Posted on February 11, 2014 by ajkurth

As a general rule, we require staff members who need technology support to submit technology issues via the online ADMSupport request system.  We do this primarily out of necessity; with nearly two thousand tech support requests per year, managing and … Continue reading →

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ADM Support: Responses and Updates

Posted on December 4, 2012 by ajkurth

This screencast walks you through the process of responding to a technician note or posting updates to an ADM Support ticket.  Since the email address that sends ADM Support notifications is an unmonitored utility account, responses must be posted by … Continue reading →

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Using ADM Support for Technology Support Requests

Posted on November 20, 2012 by ajkurth

When requesting technology help within the ADM Community School District, the best approach is to submit a support request using the ADM Support system (http://admsupport.adm.k12.ia.us).  This online support system is accessible from anywhere, and immediately alerts tech staff via email … Continue reading →

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